Heat Pump Questions, Answered

The questions Durham homeowners ask us most about heat pump installation, repairs and rebates.

Get a free quote

Reliable Heat Pump Services Across Durham Region

What types of heat pumps do you install?

Most requests are for cold-climate air-source heat pumps, both ducted systems and ductless mini-splits. If you want ground-source (geothermal), mention it in your request.

Are emergency repairs available for heat pumps?

Yes. Send a repair request and a local technician calls you back the same business day. If you have no heat, say so in your request so it is treated as urgent.

Can you help me with government rebates for heat pumps?

Yes. Rebates now come through Home Renovation Savings: up to $7,500 for homes heated with electricity, oil, propane or wood, and up to $2,000 for gas-heated homes, with pre-approval before installation. See the full guide.

How long does a typical heat pump installation take?

Installation usually takes one to three days, depending on the system and the size of the home. A single ductless unit is often done in a day.

Do heat pumps work well in the cold winters here?

Cold-climate models do. Many are rated to keep heating at around -25°C. Most homes also keep a furnace or electric backup for the coldest nights.

What areas do you serve?

Pickering, Ajax, Whitby, Oshawa and surrounding Durham Region communities.

Does it cost anything to request a quote?

No. Requesting a quote is free and there is no obligation.

Who will contact me?

Durham Heat Pumps passes your request to a local heating and cooling contractor, who calls you to book a visit and quote the work.

Thinking about a heat pump?

Send one short request and a local contractor calls you back the same business day to book a free quote.

CallGet a free quote