Privacy policy

Durham Heat Pumps (“we”, “us”) respects your privacy. This policy explains what personal information we collect through this website, how we use it and the choices you have. We follow Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s anti-spam legislation (CASL).

What we collect

• Information you give us when you request a quote or contact us: your name, phone number, email, postal code, the service you need, how your home is heated and anything you choose to tell us.
• How you found us: the page you submitted the form on, the website that referred you and advertising campaign tags in the link, if any.
• Website usage: if analytics is enabled, anonymous information about pages visited, collected with cookies by Google Analytics.

How we use it

• To pass your request to a local heating and cooling contractor, who contacts you and prepares your quote.
• To contact you about your quote request.
• To understand which pages and campaigns are useful, so we can improve the website.

We do not sell your personal information.

Who we share it with

• The local heating and cooling contractor we pass your request to. They use it to contact you, quote the work and, with your consent, apply for rebates on your behalf.
• Service providers that help us run this website and our business, such as our website host, email provider and the spreadsheet and analytics tools we use. They may store information outside Canada, where it is subject to the laws of that country.
• Anyone we are legally required to share it with.

Your consent and choices

By submitting the quote form and ticking the consent box, you agree that we may pass your details toa local heating and cooling contractor, and that we and the contractor may contact you by phone, text or email about your request. You can withdraw consent at any time by replying STOP to a text, replying to an email to unsubscribe, or contacting us as described below.

How long we keep it

We keep quote requests only as long as needed for the purposes above and to meet our legal and regulatory obligations, then delete them securely.

How we protect it

Access to your information is limited to people who need it to serve you. We use reasonable technical and organizational safeguards, including secure connections and access-controlled accounts.

Access and correction

You can ask to see the personal information we hold about you, and ask us to correct or delete it.Call us at 647-786-1249.

Changes

We may update this policy. The date at the top shows when it last changed.